Terms and Conditions for McDonald’s Online Services in Latvia

Last updated: April 2023

IMPORTANT: PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS (“TERMS”). THEY CONTAIN LIMITATIONS ON McDONALD’S LIABILITY AND OTHER PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS

By installing, accessing or using any websites, mobile apps, email newsletters and subscriptions, and other digital properties on which these terms are posted or referenced (together, “online services”), you are entering into a binding agreement with SIA Premier Restaurants Latvia (“McDonald’s”, “we” or “us”). In the Republic of Latvia, which it controls and operates from its headquarter at Duntes iela 6, Rīga, LV-1013

You should also review our Privacy Statement which describes how we collect, use and share information.

The online services are not intended to be used by, or targeted to, anyone under the age of 18. You must be at least 18 years old to use the online services. If you are under the age of 18 (or under other legal age of majority, if it is different in your jurisdiction) or you have not been recognized as emancipated in accordance with the law, then you must review these terms with your parent or guardian, and they must understand and agree to these terms in order for you to use the online services.

If you or your parent or guardian do not agree to these terms, then you must immediately stop using the online services and request that McDonald’s would close any online services account that you have created. You can request account deletion by sending an email to [email protected]. In this case, please include the email address of the account that you want deleted.

1. About the online services

Availability of products and services. McDonald’s products and services are available in many parts of the world. However, the online services may describe products and services that are not available worldwide.

Obey the rules of the road. Whenever you use the online services, you must obey the rules of the road and all applicable rules and regulations. YOU MUST NOT USE THE ONLINE SERVICES WHILST DRIVING OR WHILST BEHIND THE WHEEL OR CONTROLS OF A VEHICLE THAT IS MOVING OR NOT IN “PARK”. In the interest of safety at all times, you should only use the online services when it is lawful and safe to do so.

You are responsible for your devices and accounts. You are responsible for any devices, software and services needed to use the online services. McDonald’s does not guarantee that the online services will fully function on any particular device or with any particular software. You are also responsible for any messaging and data charges, fees and taxes for your use of the online services, including when we communicate with you by text, email or other means that you choose. You may only use the online services with devices that you own or control and using only the authorized operating system (e.g., Apple iPhone OS for Apple devices). If you create an online services account, you are responsible for keeping the account secure and for all activity under the account. You can only use one online services account and must keep your account information accurate at all times.

McDonald’s right to update or terminate the online services. You understand and consent that (with or without notice) McDonald’s may update, modify or terminate the online services (or your access to them) from time to time, including by pushing updates to (or removing functionality or access from) any McDonald’s mobile app that you have installed on your device.

Updates to these terms. McDonald’s may also update these terms at any time and at its sole discretion. If McDonald’s makes material changes to the terms, we will notify you by any reasonable means such as by posting the new terms in the online service. If you do not agree to the changed terms, then you must immediately stop using the online services and request that McDonald’s close any online services account that you have created. To close your account, you can contact or email us at [email protected].

Links to job opportunities from the online services. McDonald’s and all restaurants are equal opportunity employers committed to diverse workforces. The online services may provide links to job opportunities posted by McDonald’s or by restaurants. These opportunities are with the restaurant alone (in other words, with the subsidiary or franchisee) and not with McDonald’s or its parent company (McDonald’s Corporation). This means that the restaurant that posted the opportunity 2 is alone responsible for setting the job requirements, all hiring decisions, and all other employment related matters in its business. Neither McDonald’s nor its parent company receives a copy of any application you submit to a restaurant that is a franchisee, neither control whether you receive an interview or are hired, and neither control franchisees’ employment policies and practices. Neither McDonald’s nor its parent company employs independent franchisees. If you are hired by a restaurant that is a franchisee, only that franchisee, and not McDonald’s or its parent company (McDonald’s Corporation), will be your employer.

How to contact us. If you have any questions or comments regarding the online services, please see the Contact Us section in the online services or you can always visit https://mcdonalds.lv/kontakti/.

2. Our information practices and communications with you

McDonald’s Privacy Statement. The McDonald’s Privacy Statement describes our information practices, including how we collect, use and share information.

How we communicate with you. Through the online services, you may opt in to receive emails, text messages to the mobile number you provide to us or push notifications from McDonald’s. When you opt in to any of these types of communications, you understand and consent that you will receive marketing, transactional and other messages from McDonald’s. McDonald’s may use the information you have provided to us to communicate with you in accordance with McDonald’s Privacy Statement.

Opting out of communications generally. You have a choice in how we communicate with you. You can generally find your communication preferences with instructions on how to opt out in the profile section of the online service that you use.

You may also have the ability to change your communication preferences using your device settings. In addition, our communications themselves may include the opportunity to opt out. You understand and agree that you may need to separately manage your communication preferences for each communication method. For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you’ve opted in to receiving them. Whilst we do our best to offer convenient methods for you to manage your communications preferences, you may need to separately adjust your preferences for each online service. Please note that for some account-related and transactional communications, the only way to stop receiving these communications may be to close your online services account. Lastly, please note that if you are receiving communications from a McDonald’s franchisee, then you will need to opt out from them directly.

3. Sending orders to restaurants

This section applies to any orders you place using the online services. Please read this section before you send any orders to restaurants using the online services. Please note that ordering may not be available in all online services. Please see the FAQs for more information on ordering.

About ordering
The purpose of ordering is to provide customers with a convenient way of building orders for products in advance and submitting their orders at a participating restaurant. In order to place an order using the online services you need to have a registered online services account. The following information is required for registration: first and family name, and email-address.

Registering your payment method
Before you submit an order, you must register a credit card or debit card (either one, a “payment card”) to use with your orders. 

McDonald’s and the restaurants use third party providers to securely store your payment card information and process your payments to restaurants. You understand and agree that, when you register a payment card, McDonald’s or its third party’s providers may verify whether the payment card you registered is valid. You also understand and agree that when you use ordering to make a purchase from a restaurant, that restaurant will be the merchant of record. Restaurants may require information other than your order code to verify your purchase. You represent and warrant that you are of sufficient age and have all legal rights to use all payment cards you register.

You purchase products directly from restaurants
When you use ordering, you submit orders directly to a participating restaurant and the contract for supplying the products will be between you and the restaurant that accepts your order. The restaurant where you collect your products is responsible for preparing the products and providing them to you. You further understand and agree that you are purchasing directly from restaurants (and not McDonald’s Corporation or any other McDonald’s entity) and that neither McDonald’s Corporation nor any other McDonald’s entity have any responsibility arising out of or related to any products that you purchase from restaurants using ordering.

Building, paying and sending your order to a restaurant
You can use ordering to build your order and send it to a participating restaurant that you select. You make your purchase and your payment card is charged when you press “Pay Now” on the online service. You will receive an order code. Orders made must be collected in person from the selected restaurant.

Your Order Options
You can select the following options to pick up your online order: Park & Order (only available in some locations), counter, table service or Drive Thru.

Preparing your Order
All products are subject to availability at the restaurant where you collect your order. When you select your restaurant, you will see the breakfast or main menu serving time for that restaurant. When you select your pick up option for counter or Drive Thru, you will see the serving time for each option (For example 6am – midnight). If you arrive after the restaurant has closed, then you will not be able to collect your order and the payment will not be refunded. Please ensure you can arrive in time before you confirm and make payment.

When placing your order for pick up at the counter you will see a message informing you of the approximate number of minutes to prepare your order. Once you confirm and pay your order will be prepared. If you have location services activated and you are far from the restaurant you may see a message for you to confirm you are ready to pay and for the order to be prepared. If you do not have location services activated your order will be prepared immediately after payment. Please ensure that you can arrive in good time.

When placing your order for pick up at the Drive Thru, you confirm and pay but your order will not be prepared until after you arrive at the Drive Thru and provide your order code. If you select pick up at Drive Thru and you arrive after the menu change over or if any of your selected products are no longer available, then you will need to speak to a crew member.

When placing your order for pick up at Park & Order or for table Service, once you arrive, you need to enter your Park & Order or table number into the App before you can pay. Once you confirm and make payment your order will be prepared. Once the order is ready, a crew member will greet you at your Park & Order or table and deliver your order.

Some restaurants do not sell all products. Images of products and packaging on the online services are examples only and may not be identical to the product or packaging you receive from a restaurant. Differences may be due your device’s display of colours or factors such as the ingredients used, the supplier, the region of the country, and the season of the year.

About the prices in ordering
Each restaurant independently determines its own prices and independently applies any additional taxes and fees as required by law. Certain offers and pricing may not be available for all orders at all locations. In the event you discover an error in the price of a product charged to you, please contact the restaurant where you purchased the product to seek a refund of the difference.

Location Services
You may need to enable location services on your device to benefit from the automatic selection of your nearest restaurant and a location check if you are far away when you submit and pay for your order. If you do not have location services enabled, or if you do not wish to order from your nearest restaurant you will have to select the restaurant manually.

Paying for your order
When you submit “Pay Now” you authorize the restaurant to process your order. The restaurant’s payment service provider will process your payment and charge the payment card you selected when you built your order. You may receive a notification within the ordering feature that the restaurant has accepted your order and is preparing it. You own the products after you have collected them.

What if I have an issue with a payment or want a refund?
Please contact your bank if you have any questions about charges reflected on your payment card statement or to dispute a restaurant transaction for a charge on your payment card. Your bank can advise you on your bank policy and can tell you their policy on when they release pending charges.

What should I do if I suspect fraudulent activity on my account?
If you believe incorrect or unauthorized charges appear on your account, you should immediately contact your bank. You should also immediately update your password. Security experts recommend that individuals use good password complexity and different user name and password combinations for each account.

Cancelling your order, refunds and your consumer rights
You have the ability to update or abandon your order at any time until you confirm and pay for your order. However, once you confirm and pay for your order you cannot cancel it. If you desire to seek a refund, including if the products are unsatisfactory or for any other reason, please contact the restaurant where you purchased the product regarding any refund due to you. Your legal rights in this respect are not affected by anything in these terms.

4. MyMcDonald’s Reward Program

Generally. These terms describe the MyMcdonald’s Reward Program.

Eligibility and enrolment. In order to enroll in MyMcdonald’s rewards you must register an account to use the online services. Customers who registered an account to use the online services prior to the launch of MyMcDonald’s Rewards can enrol by continuing to use the online services on or after the launch date of the reward program.

Offers. You have the possibility of receiving offers through the online services. The following general terms apply to the offers: (1) the offer may only be available through that particular online service and for the product shown and subject to availability, in participating restaurants only, and until the expiration date; (2) serving times apply (e.g., certain non-breakfast offers may not be available at breakfast serving times); (3) unless otherwise stated, each offer expires on redemption; (4) offers are not transferable; and (5) there is no cash alternative; (6) Offers are only redeemable instore at the counter, kiosk or Drive Thru and not when using a Delivery Service. In addition, there may be specific terms that apply to the offer which are stated on the app next to the offer.

How to redeem an offer
You redeem an offer when you place your order:
on your device using the on-line services;
or at the counter or kiosk by scanning the offer QR code;
or at a Drive Thru by reading out the alphanumeric code to the crew member taking your order.

How to earn points. You will earn points based upon the value of your qualifying purchase at the rate of 10 points for each full euro spent. You can see the products eligible for points displayed on the app.

You earn points from a qualifying purchase” at a participating restaurant when you place your order:
on your device using the on-line services;
or at the counter or kiosk by scanning your digital customer card;
or at a Drive Thru by reading out the alphanumeric code to the crew member taking your order.

If you do not follow this process at the time of purchase, you will not earn points or have any recourse to claim the points. There might be a delay before the points that you earn are added to your account.

Bonus campaigns or promotions. From time to time, McDonald’s may offer bonus campaigns or points accelerators that allow you to earn points in new and different ways. Further information regarding any bonus campaign or promotions shall be made available in the context of such campaign or promotion.

Maximum points you can earn. Your account holds a maximum of 9999 points (“Rewards Ceiling”) at any one time. If making a qualifying purchase will cause you to exceed the Rewards Ceiling, you will not earn points above the Rewards Ceiling.

Redeeming your points. You can redeem your points at participating restaurants for free products from the Rewards Menu (“Redeemable Product(s)”). You must use the McDonald’s app to convert your points to an offer selected from the Rewards Menu.

You redeem an offer when you place your order:
on your device using the on-line services;
or at the counter or kiosk by scanning the offer QR code;
or at a Drive Thru by reading out the alphanumeric code to the crew member taking your order.

Rewards Menu. The Redeemable Products and how many points are required for each Redeemable Product are contained in the Rewards Menu on the app.

Point expiration. Points expire at the end of the month after the year earned.

Refunds
McDonald’s is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.

Suspicious Activity
McDonald’s is entitled to take any action it considers appropriate, including removing or suspending your account and points accrued if we detect any suspicious activity concerning your account, including, but not limited to:
i. engaging in illegal or fraudulent activities;
ii. supplying or attempting to supply false or misleading information, or making a misrepresentation to McDonald’s or the participating restaurant; or
iii. selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any reward, benefit or points other than in accordance with these terms and conditions; or
iv. excessive earning (via fraud or other means).

Miscellaneous
Points have no cash value. Points are not transferrable.

General
You may only have one My McDonald’s account at any one time.

You are responsible for updating any change of name, email or any other details as soon as practicable after the change. McDonald’s is not responsible for any failure by the customer to update any details in accordance with this clause.

McDonald’s reserves the right to terminate the MyMcDonald’s Reward Program if events beyond its reasonable control mean that it can no longer operate it.

McDonald’s reserves the right not to accept MyMcDonald’s Reward points if in its reasonable opinion the App or MyMcDonald’s bonus points have been tampered with.